While our wallets are being impacted by the economy right now, personal luxuries are being put on the shelf, like concert tickets. Now the people selling those tickets are getting screwed over too. Last Friday, TicketsNow, which is owned by Ticketmaster, announced that it's laying off 62 customer service reps in its Crystal Lake office, roughly 70% of the call center work force.
Ticketmaster announced earlier this year its plans to layoff around 600 people, roughly 5% of its workforce, aiming to reduce its operating expenses to $35 million. So, look for plenty more layoff announcements.
So, what does this mean to all of us? Basically it is just going to take even longer to get through the phone lines when tickets for JT's next tour go on sale. But don't worry, we'll still get ripped off on service charges.
